Privacy Policy

Effective Date: November 1, 2024

1. Introduction

At SUYI Translation, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or contact us. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: When you use our services, we may collect information necessary to provide our services, such as your name, contact information (email, phone number, etc.), and any identification details required for specific translation services.
• Document Content: For translation purposes, we may collect information contained in the documents you send us. This may include personal, professional, and sensitive information.
• Payment Information: For billing purposes, we may collect payment details, including billing address and payment method.
• Technical Data: We may automatically collect information about your visit to our website, such as your IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect to:

• Provide our translation and related services.
• Communicate with you about our services, including providing quotes, updates, and responses to inquiries.
• Process payments and manage billing.
• Improve our website and services by analyzing usage patterns and performance.
• Comply with legal obligations and respond to government requests as necessary.

4. Document and Data Security

SUYI Translation takes data security seriously and follows stringent measures to protect your personal information:

• Confidentiality: We adhere to the AUSIT Code of Ethics and handle all client documents with the highest level of confidentiality. We may sign a confidentiality agreement upon request.
• Data Retention: Original documents and hard copies are securely stored until the end of the following month, after which they are thoroughly destroyed. Translated electronic documents are permanently deleted at the same time to ensure privacy and information security.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to:

• Fulfill legal obligations or respond to lawful requests from public authorities.
• Comply with legal requirements, such as reporting requirements or court orders.
• Engage trusted third-party service providers who assist us in delivering our services, provided they comply with strict confidentiality and data protection requirements.

6. International Data Transfers

Since our services are web-based, you may access our website from locations around the world. SUYI Translation operates in accordance with Australian privacy regulations and ensures that any international data transfers comply with applicable laws.

7. Your Rights

Under applicable data protection laws, you have rights regarding your personal data, including the right to:

• Access: Request a copy of your personal data held by us.
• Rectify: Correct inaccurate or incomplete data.
• Delete: Request deletion of your data, subject to legal and contractual obligations.
• Object: Object to processing for certain purposes, such as direct marketing.
• Restrict Processing: Request restriction of your data under certain conditions.

To exercise your rights, please contact us using the contact information provided in Section 9.

8. Cookies

We may use cookies on our website to enhance user experience and analyze site usage. You can modify your browser settings to refuse cookies if you prefer; however, some features of our site may not function properly as a result.

9. Contact Us

If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us:

• Email: service@suyitranslation.com.au
• Phone: 0492 125 650
• Mail: Level 45, 680 George Street, Sydney, NSW, Australia

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.

Effective Date: November 1, 2024